Welcome to hayden & halle. As a customer of hayden & halle, your trust is our most important asset. We take the protection and proper use of your personal information seriously and are committed to protecting your personal information in our possession. In order to preserve your trust, we want you to understand what personal information we may collect from you, how we use such information, and the choices you have regarding our use of this information.
In this policy, "personal information" means any information by which you can be identified or contacted, such as your name (first and last), address (city, state, zip), email address, telephone number, etc.
Categories of Information We Collect
We collect personal information when communicating or interacting with you through haydenandhalle.com or in our store. Personal Information is any information that we can use to identify, locate, or contact you. Some examples of Personal Information we collect include:
when you request that merchandise be sent to you or others, make purchases or returns with us, place an order with us online, via phone, mail, email or request an e-receipt
fulfilling orders you place and delivering packages
requesting a catalog or other content and communications from us or when offering recommendations to you
subscribing to haydenandhalle.com Email Updates (our email newsletter) or other communications from us or managing your preferences with us
enrolling for a Rewards account and participating in the Rewards program
your Financial Account numbers when transacting with us
interacting with our websites and other online services
transaction information about how you interact with us such as purchase history, customer account information, computer and mobile device information and push notification services you request
general location information from your browser or device (which we use for internal purposes, such as foot traffic analysis)
when you participate in any of our programs such as contests, surveys, loyalty programs, etc.
working with Melissa, who assist you with your fashion needs and purchases through communications with you
contacting us with a comment, question or complaint
In Store Credit Card and Debit Transactions are done using the Square Program.
Security at Square
To protect Square account holders and their customers, all information that is submitted to Square is encrypted to Square's servers, regardless of whether you're using a public or private WiFi connection or a data service on your phone (such as 3G, 4G or EDGE). Square complies with all required PCI standards. Square will never sell information to third party vendors. Hayden & Halle will never sell or give information to third party vendors.
Square protects its systems with industry-leading technology and security controls, including:
Square performs data encryption within the card reader at the moment of swipe.
Square’s software is developed using industry-standard security best practices.
Square’s servers are monitored around the clock by dedicated security staff.
Square’s employees act in accordance with security policies designed to keep your data safe.
Square is PCI compliant. Hayden & Halle processes all information through Square and does not store or save any information. The only information that is saved is by choice of the customer, if they choose to provide a telephone number or e-mail address for their receipt. In this case, the e-mail addresses are saved and may be added to an e-mail list for hayden & halle use only. The only materials hayden & halle would send is future promotions, monthly newsletter, and in store events.
All Internet Sales are through Stripe Credit Card Processing.
Stripe collects information in three ways: (1) when you provide it directly to us, (2) when we obtain verification information about you or your company through trusted third parties (e.g. banks, credit bureaus), and (3) passively through technology such as “cookies”. The types of information that we collect and our use of that information will
Stripe will gather and store your payment card information, your email address, your mobile phone number, and billing and shipping address. We will use this information to complete purchases that you choose to make at www.haydenandhalle.com. We may also share your contact information, but not your card information, with merchants as part of your purchases. Hayden & Halle uses this information for shipping purchases and e-mail subscriber list. We will not share this information with other third parties except as a necessary part of providing our Website and Services.
The Stripe Payments, is a payment service that accepts credit and debit card payments online.
Cookies, Web Beacons, and Other Similar Technologies
Our Website is designed by Melissa of hayden & halle, using the Squarespace formatting.
Squarespace, Inc. complies with the U.S.–E.U. Safe Harbor framework and the U.S.–Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Squarespace, Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Our certification, please visit http://www.export.gov/safeharbor/.
Websites made through Squarespace takes your privacy very seriously. Squarespace does not sell, lease, or exchange your personal data to, or otherwise share your personal data with third parties.